NDIS Support Coordinator - Auslan

             Posted 7 January 2021
An exciting opportunity for a full-time NDIS Support Coordinator with Auslan skills to join our dedicated team at Deaf Children Australia.​
About DCA 
Deaf Children Australia's (DCA's) purpose is to remove barriers to the personal development and social exclusion faced by children and young people who are Deaf or Hard of Hearing (DHoH). Our mission is to inspire and empower DHoH children and young people to reach their full potential. In achieving DCA's vital work, our organisation, staff, and volunteers uphold the following values; Respectful, Accountable, Cooperative, and Committed to Service.
About this role       

As a NDIS Support Coordinator, you will work closely with National Disability Insurance Scheme (NDIS) Participants to understand their NDIS plan, engage with appropriate service providers and allied health professionals, and monitor progress toward the achievement of their plan goals. This position is primarily for, but not limited to, providing Support Coordination to NDIS Participants who are deaf or hard of hearing.


Role requirements include, but are not limited to the following:

  • Developing strong relationships with NDIS Participants and their families/carers to assist them to meet their goals and get the best out of their NDIS plan;

  • Facilitating the implementation of all supports identified in a Participant's plan;

  • Building and developing strong relationships with a range of service providers and allied healthcare professionals;

  • Providing pre and post NDIS Planning support;

  • Strengthening the Participant's ability to navigate the NDIS and coordinate their supports;

  • Plan review reporting and meeting support.

Benefits in working with DCA

A career with Deaf Children Australia will offer you rewarding experiences to make a difference to the lives of people in our community who are deaf or hard of hearing. We have a high energy and innovative and supportive culture guided by our values. Join the NDIS Support Coordination Team at DCA.


We offer the following benefits: 

  • Attractive Remuneration Package with excellent tax benefits

  • Flexible working from home arrangements negotiated

  • Employee Assistance Program (EAP)

  • Free onsite parking

  • Easy public transport access

  • Regular training

  • Support from DCA NDIS Services team.

About you

To be successful in this role you will need to demonstrate your ability to meet the Selection Criteria outlined below:


  • Fluency in Australian Sign Language - Auslan;

  • Relevant tertiary qualification or equivalent and/or significant experience relevant to the role;

  • Sound understanding of the National Disability Insurance Scheme;

  • Demonstrate customer service skills with a commitment to ensuring a positive, professional customer experience;

  • Understanding of the needs of people with a disability and their families/carers;

  • Highly developed written communication and interpersonal skills, negotiation skills, and ability to develop strong relationships with all stakeholders;

  • Strong time management and organisational skills with ability to plan work effectively while demonstrating flexibility to meet individual needs;

  • Demonstrate problem-solving abilities to successfully identify issues and barriers, develop and implement solutions in collaboration with Participants;

  • Proficient computer skill level, including the use of Microsoft Office programs;

  • Proven experience in record keeping including an ability to maintain confidential information and maintain program paperwork;

  • Proven ability working to targets and KPI's;

  • Demonstrated capability to work independently and as part of a team;

  • Current Victorian driving licence & ability to utilise own vehicle.


Deaf Children Australia is a Child Safe organisation. Accordingly, the successful candidate will need to be willing to undertake the following checks and clearances;


  • Working with Children Check

  • Police Check (International Police Check if applicable)

  • Disability Workers Exclusion Scheme Check


Deaf Children Australia welcomes diversity in all its forms and greatly encourages applications from Aboriginal and Torres Strait Islander candidates.


Candidates who are available for both Full Time and Part Time work are encouraged to apply.

Applications close: 11:59pm Sunday 24/01/2021


Download the position description: FM-HR-03 Position Description_Support Coordinator_Jan2021


To apply, please email your Resume and Cover Letter addressing the Selection Criteria to: jobs@deafchildren.org.au (please include position title in email subject line)


Please note, we reserve the right to close or extend this advertisement depending on the number and quality of applications received. Therefore, we urge all suitable candidates to submit their application as early as possible.

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Deaf Children Australia acknowledges the traditional custodians of Australia. We pay our respects to Elders past, present and emerging, of all Aboriginal and Torres Strait Islander nations.

Deaf Children Australia is a registered charity under our legal name Deaf Children Australia, ABN 57 108 025 207. We are a Deductible Gift Recipient, category 1.

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